By Jill Cousins
NewSouth Window Solutions began manufacturing the “Ultimate Florida Window” nearly 10 years ago, and customer service has been the company’s top priority since day one. They’re used to protecting homeowners from hurricanes, so when a global pandemic happened, they wasted no time in taking several steps to ensure that customers felt 100-percent comfortable and safe.
To protect both their customers and employees, the folks at NewSouth Window began offering three options to their customers to ensure their safety. The first is having team members come to your home for free estimates, while wearing gloves and masks and meticulously wiping down all of their presentation items. Customers could also schedule private appointments at one of NewSouth Window’s eight factory showrooms, which were chemically wiped down twice a day. Finally, they offered the option of having team members measure your windows from outside your home, leaving a sealed document with an estimate and additional literature about their exclusive energy-efficient, high performance, impact and non-impact windows.
“Customer is king, and we remind our customers of that by bending over backwards to assist them,” says company president Earl Rahn, who co-founded NewSouth Window Solutions with his wife, Amy, and Dan and Deb Ochstein in 2010. “We are going out of our way to be cautious, to continue our professionalism, and to make certain people know how important it is to have the opportunity to help them protect their loved ones, their furnishings, and their belongings, should the wrong kind of storm come about.”
In fact, Florida’s unique weather situation makes it imperative that homeowners take care of their window problems despite the threat of the COVID-19 virus. While Florida residents are in self-quarantine this spring during the pandemic, we are all well aware that hurricane season is around the corner. And no window company knows more about protecting your home against Florida weather than NewSouth Window Solutions. They manufacture, install and guarantee their products for life.
“There are going to be storms, and people are going to want windows that protect their houses,” Earl says. “We’re the only ones who sell truly factory direct windows and doors to Florida homeowners, and we go out of our way to make everything easy for our customers.”
If you’re ready to invest in impact-resistant windows for a quieter, safer and stronger home, or would like to learn more, call them today at (813) 343-0322 or visit NewSouthWindow.com.